FAQ’s

Our online payment processor is YOCO: https://pay.yoco.com/straton-electrical

We also accept direct bank transfer payments:

Please make payment to:

Straton Electrical
NedBank Business Eastern Cape
Branch: 198765
Account No.: 1217028978

International Payments: SWIFT NEDSZAJJXXX

Then email your PoP to trish@stratlec.com and CC to alan@straton.co.za. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Stratlec Trust
NedBank Business Eastern Cape
Branch: 198765
Account No.: 1217028978

International Payments: SWIFT NEDSZAJJXXX

Then email your PoP to accounts@stratlec.com and CC to alan@straton.co.za.  Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Provided that your payment clears anywhere from 2 to 4 days depending on when you placed your order. Orders placed before 10:00 am on a weekday are more likely to take 2 days. Orders placed on a Thursday or Friday will normally arrive the following week.

As soon as we have the Waybill Number we will email that to you with the tracking info from our courier.

The quickest way is to phone us during normal working hours Monday to Friday between 8:00 am and 4:30 pm.

Office Number: 041 505 4600

Outside of those hours please use the Contact Form here: https://stratlec.co.za/contact/

Unfortunately NOT

Our Returns and Refunds Policy is to be found here: https://stratlec.co.za/refund_returns/

Essentially:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase was DELIVERED, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Click HERE to begin.

• Device Credit has run out
• User Interface Unit not paired to enter token
• Device has been tampered with
• Inlet or outlet stop cock closed
• No water supply in area

• Remaining credit shown with an “L” indicator
• Total consumption shown with an “m3” indicator
• Valve status – If droplet is solid = Valve open
• Valve status – If droplet is missing = Valve closed
• Leak status – If droplet is blinking a leak has been detected. It is not necessarily on the meter itself it might be in the house or around it. Easy way to check is to open the grey wall mount box and check for a visual leak or close the valve and see if the blinking droplet disappears on the UIU, if it disappears you know the leak is around the house and not on the meter.

Enter the command #999#device serial number ###
Example: #999#41162367871###

You MAY have to reset your UIU first: Reset the UIU using the #981# command – The UIU will display “default”; Then re-pair the UIU using the #999# Serial_Number### command.

Enter 20-digit token followed by the # key after the User Interface Unit has been paired.

Press ## on the User Interface Unit once the User Interface Unit has been paired to a Water Management Device (WMD).

Press ï on your UIU to wake up the device and then from the home screen enter command #994#. The serial number of the WMD that the unit is paired with will be displayed and scroll across the screen. Once the whole serial number passes through the display it will wrap around. This will continue for 60 seconds. The UIU can be taken out of this mode simply by pressing the ï key. This feature can be used when a consumer needs to know the serial number of the WMD that it is paired with so that credit can be bought. Press ï to exit, or wait for the display to time out

Press ï to wake up the UIU and then from the home screen enter command #996#. This is beneficial to the user to establish the vendor’s ID so that credit can be bought from the correct supplier. This will happen if a meter has been reallocated to another area. Press ï to exit, or wait for the display to time out.

The Time is displayed in 24-hour format and the ¸ symbol is shown.

• Press ï to wake up the device.
• From the home screen enter sequence #993#HHMM#DDMMYYYY#.
• The time format is 2 digits for the hour in 24-hour format (00-23) and 2 digits for the minute (00-59).
• The time will be updated if the digits entered were valid and the # key has been selected.
• The Date is displayed in the following format DDMMYYYY the ¦ symbol is shown.
• The date format is 2 digits for the day (1-31), 2 digits for the month (1-12) and 4 digits for the year (2000 – 2099)
• The date will be updated if the digits entered are valid and the # key has been selected.

Press ï to wake up the UIU and then from the home screen enter command #991#. The end of month reading is displayed as an eight-digit number with the m³ symbol displayed as the unit of measure. The display is padded with leading zeros and emulates the tumbler readings on the water meter. The large digits represent the meter reading as recorded at midnight on the last day of the month in cubic meters. The month symbol ¦ is shown. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #992#. The allocation trigger command allows the consumer to manually set a trigger for the display to blink once it has reached this trigger value. Its purpose is to inform the user that he/she is running out of credit and needs to load a credit token soon. Default value is 50L. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #911#. Emergency Water may only be invoked on a WMD with emergency water feature enabled. The emergency water allocation is only used when the normal free allocation has run out. Initiate emergency water using command #911#. Disable emergency water using command #911# again. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #010# to display the remaining emergency allocation. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #011# to display the remaining emergency yearly allocation. Press ï to exit, or wait for the display to time out

Press ï to wake up the UIU and then from the home screen enter command #012# to display the remaining emergency allocation time. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #000# to view the free daily allocation plus credit. Press ï to exit, or wait for the display to time out

Press ï to wake up the UIU and then from the home screen enter command #001# to view the remaining daily allocation. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #002# to view the remaining credit. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #003# to view the daily allocation limit. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #004# to view the daily allocation time. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #005# to display the remaining lifeline allocation. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #006# to display the total lifeline allocation. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #007# to display the lifeline remaining days. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #008# to display the lifeline daily limit. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #009# to display the total to date. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then from the home screen enter command #971# to request Lifeline Water. Press ï to exit, or wait for the display to time out.

Press ï to wake up the UIU and then enter the change WMD PIN command #986# from the home screen. You will now be prompted to enter the existing PIN. The default pin is 0000. Enter the PIN and press #. You will now be prompted to enter the new PIN. Enter the PIN, and press #. You will now be prompted to confirm the new PIN. Confirm the PIN, and press #. If the PINs entered match, the UIU will display a tick mark indicating success.

NOTE: In order to override the valve, or activate Lifeline or Emergency water, the User PIN will be required, if set to a value other than the default 0000.

Reset the UIU using the #981# command – The UIU will display “default”; Then re-pair the UIU using the #999# Serial_Number### command.

We recently supplied a new Prepaid Water Meter Keypad to a local client who returned to the Straton Prepaid Offices saying that the keypad was not working when they entered their recently purchased tokens.

Looking at their till slips it showed KRN 2 which means that he Key Change Tokens had been issued to upgrade the meter.

The client said that they had entered the Key Change Tokens and then purchased the new Black Prepaid Water Meter UIU from Straton Prepaid.

Now the water meter would not accept the new tokens.

So, I got in my car and went to the site to see for myself.

The UIU communicated and displayed the correct amount of available water as well as the correct meter number so communication between the two was good.

First step was to reset the UIU - #981# and then re-pair - #999#Serial_Number###

That didn't work so the next step was top check that the Key Change Token numbers had been entered successfully. The only way to do so is to re-enter the issued Key Change Token numbers, which I proceeded to do.

After the first set of numbers the feedback on the UIU displayed was 'GOOD' with a tick. When the client said that they never saw that when they entered the numbers I knew I was on the right path.

After entering the second Key Change Token number the UIU displayed a tick.

NOTE: Not all meters will give the exact same feedback so look out for a tick, beep, series of short beeps, thumbs up, OK etc after entering each set of numbers.

After that the new prepaid water meter token numbers were entered without a problem.

There are batteries in the WMD (meter) that do run down after a number of years - most people get 8-10 years if the valves are not open and closed too often (by running out of water) or topped up daily.

Here are some reasons why you could be seeing CLOSED:

• Depleted Credit: The most common reason is that you have run out of water credit.
• Tamper Mode: The WMD may be in tamper mode, which will be shown on the UIU by displaying 0L and/or no water droplet visible on the screen. THIS is the most likely scenario and you need to contact your installer/payment processor for a tamper code as a first step.
• Communication Error: There might be a communication issue between the UIU and the WMD *
• Valve Closed Manually: Check if the ball valve on the meter box is closed.
• Water Interruptions: There may be water interruptions in your area.
• Keypad Not Communicating: Try moving closer to the unit, check the state of battery level. **

* You can try resetting the UIU first by pressing #981# on the keypad, which should display "default".

THEN Re-pair the UIU: After resetting, you can re-pair the UIU by entering #999# followed by the serial number on your water meter (the same number you use to purchase water with OR engraved near the base), and pressing ### after entry.

** The white keypads have a non user replaceable battery in them and have now been replaced with the BLACK Keypads which have user replaceable batteries - https://stratlec.co.za/shop/prepaid-water-meter-user-interface-unit-uiu-keypad-with-user-replaceable-batteries/

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The short codes below are for Hexing Water Meters

600

611

601

602

603

604

610

612

614

617

650

654

When you purchase electricity you will receive a slip, a sms or an e-mail (depending on the method of purchase) which will have the meter number and a 20 digit token on. Punch the 20 digit token into the meter followed by the enter button. Your meter will then recharge with the amount of kWh units as indicated on the slip.

You can either go back to the vendor to reissue the token or you can contact the nearest Power Measurement officewhere we will be able to assist you telephonically.

Yes you can. The store will require the meter number which is the 11 digit number on your meter or its display. Should you wish to replace your meter card please contact Straton pre-paid who will assist in replacing the lost meter card. Please note that it is very important to ensure you purchase electricity on the correct meter number. The token issued is unique to the serial meter number of the meter and will not work on any other meter. The slip you receive will indicate the meter number. Ensure that this number corresponds with the number on your meter.

The meter number is the 11 digit number on the meter, or on the display.

The tariff linked to the pre-payment meter differs depending on the area you are in. You can contact the PMD office in your area to supply you with the applicable tariff. The tariffs for Eskom increase annually in April and for local municipalities in July.

 Start by identifying if your meter display is on and if so whether it has units (kWh) on it. If the indicator on the meter shows 0 you need to load it with electricity. If the meter displays units available, but the electricity is still off, examine your distribution board to ensure all the circuit breakers are switched on. If the meter display is off, identify if the complex/neighbours have power and if not, it might be an area power outage. If they have power contact our stand-by number in your area and a technician will assist.

 The meter should have a Power Measurement sticker and a Power Measurement seal on it. If not you can contact Power Measurement, supply us with your meter number, and we will be able to assist.

 Please contact the Power Measurement office in your area and a technician will come and investigate. If you do not report this and we identify a tamper during our routine audits we will follow our tamper procedures and disconnect the electricity. Your assistance in this matter will be appreciated.

 We have various solutions to address different requirements. Please contact the Straton Prepaid office and we will provide the information and pricing for the best suitable solution.

You will need to contact your supplier/installer to request a Tamper Reset code. Have your meter number ready. Your supplier will issue a 20 digit tamper reset code that you need to input into your meter followed by the red enter button. Ensure that the meter cover is properly closed and the tamper has cleared before entering the code.

Expanded Explanation here: Tamper Reset Code for Hexing Meters

The CIU (keypad) Shortcodes for the Hexing Prepaid Water Meter:

600: Total water consumption volume
601: Meter balance
602: Current date
603: Current time
604: Meter number
605: SGC number
606: Valve operation reason
607: Meter alarm status
609: Tariff index
610: Overdraft limits
611: Emergency overdraft
612: Cancel audible alarm
613: KRN
614: Total recharge water volume
615: Last recharge date 663 Total water consumption in the past 3rd month
616: Last recharge time
617: Last recharge amount
618: Registration return code
619: Enters normal mode
640: Last recharge token
641: Last 2 recharge token
642: Last 3 recharge token
643: Last 4 recharge token
644: Last 5 recharge token
645: Last 6 recharge token
646: Last 7 recharge token
647: Last 8 recharge token
648: Last 9 recharge token
649: Last 10 recharge token
650: Meter battery voltage
651: Maximum credit value
652: Instantaneous flow rate
653: Low credit warning Alarm level 1
654: Low credit warning Alarm level 2
655: Low credit warning Alarm level 3
656: Valve status
657: Infrared enable
660: Current month total water consumption
661: Last month total water consumption
662: Total water consumption in the past 2nd month
664: Total water consumption in the past 4th month
665: Total water consumption in the past 5th month
666: Total water consumption in the past 6th month
680: Total water consumption of today
681: Total water consumption in the previous day
682: Total water consumption in the last 2nd day
683: Total water consumption in the last 3rd day
684: Total water consumption in the last 4th day
685: Total water consumption in the last 5th day
686: Total water consumption in the last 6th day

1. Make sure that you have the right meter number - displayed on the meter face and on the card supplied to you.
2. Enter the code on your CIU
3. Press Enter (red button bottom right)

Enter the 20 digit token via the CIU and press enter.

Go to https://pmd.payportal.co.za and input your meter number, click on ‘New Purchase’. If the result is ‘*Meter not Found’ THEN

Go to https://www.easypay.co.za/supportedmeters and input your meter number under ‘Supported Meters’ then click on Search

Plus Series (Gen 2/3): The standard "behind-the-switch" relays. They include Bluetooth for easy pairing and faster processors than the original Gen 1 models.

Pro Series: Designed for DIN-rail mounting inside your electrical DB board. These feature LAN (Ethernet) ports for ultimate reliability, which is ideal if your Wi-Fi signal struggles to reach the metal enclosure of a distribution board.

Mini Series (Gen 3/4): Significantly smaller (about 35% smaller) to fit into cramped South African wall boxes. The Gen 4 Mini is the newest 2026 standard, adding Matter support and improved terminals.

Yes. If you have physical switches connected to the devices, they will still work manually. Additionally, "Direct Device-to-Device" (DDD) communication allows one Shelly to trigger another over the local network even if the internet (Cloud) is offline.

A "Dry Contact" (like in the Shelly Plus 1) means the relay is electrically isolated from the power feeding the device itself.

Why it matters: You can power the Shelly with 230V AC but use it to "click" a gate motor or a water valve that uses 12V or 24V without frying the circuit.

No. Only models with "PM" in the name (e.g., Shelly Plus 1PM, Shelly Pro 4PM) feature Power Monitoring.

Note: For high-draw appliances like your kettles or air fryers, ensure the relay is rated for at least 16A.

If you are automating lights where there is no neutral wire at the switch (common in older South African homes), you would use a Shelly 1L or Dimmer 2. If the total wattage of the bulbs is very low (under 20W), you must install a Shelly Bypass at the light fitting to prevent flickering.

The Gen 4 devices (like the Shelly 1 Mini Gen 4) are Matter-certified. This allows them to work natively and instantly with Apple Home, Google Home, and Alexa simultaneously without needing individual "Skills" or complex setups.

Yes, Gen 2 and newer devices support mJS (Micro JavaScript). You can write scripts directly on the device to perform complex logic—for example, "If the air fryer is on, don't allow the kettle to start" to prevent tripping a circuit breaker.

Power cycle the device (turn the breaker off and on).

Within one minute, toggle the physical wall switch connected to the SW terminal 5 times.

The relay will "click" and the device will enter Access Point (AP) mode, allowing you to re-configure it.

Load Shedding: When power returns, Shelly devices can be set to "Restore Last Mode," "Always On," or "Always Off." You can adjust this in Settings > Power On Default Mode.

Signal Issues: If a Shelly behind a thick brick wall is struggling, you can enable "Range Extender" mode on a nearby Plus or Pro device to boost the Wi-Fi signal to the outlying unit.

For high-draw appliances (Kettles/Air Fryers), use the 1PM Mini Gen 4. It is rated for 16A, whereas the standard 1 Mini is only rated for 8A. However, for a 3 kW Geyser, we still recommend the Shelly Pro 1PM (DIN-rail) or a Shelly Plus 1PM with a contactor for safety.

Yes. If configured in Wi-Fi mode, the Gen 4 can act as a Wi-Fi Range Extender and a Bluetooth Gateway for Shelly BLU sensors (like the Door/Window or Motion sensors).

Under Settings > Power On Default Mode, you can define exactly what happens when the power returns.

"Restore Last": Returns to the state it was in before the power cut.

"Match Input": Checks the physical wall switch position.

In South Africa, electrical installations must comply with SANS 10142. We strongly recommend a qualified electrician for DB board or in-wall wiring.

Note: Whilst the Shelly configuration is mostly DIY, any electrical work must be done by a registered electrical contractor and we recommend Straton Electrical.

Download: Get the Shelly Smart Control app (iOS/Android).

Power Up: Turn your circuit back on. The LED on the device will begin to flash.

Inclusion: Open the app and click "Add Device." Since Gen 4 has Bluetooth, it should be discovered automatically.

Connect: Select your Wi-Fi network and enter your password.

Tip: Ensure your phone is on a 2.4GHz network for the initial setup.